FAQ

Shipping

Shipping time

Orders ship in 1–3 business days and arrive in 5–10 business days within Canada.

Order tracking

You’ll receive a tracking number by email once your order ships.

Installation

Do I need a plumber

Professional installation is recommended but not required.

Does it need electricity

Yes — smart features require a standard power outlet.

Features

What features are included

Heated seat, bidet functions, adjustable pressure and warm air dryer.

Is the water temperature adjustable

Yes — both temperature and pressure can be customized.

Cleaning

How do I clean it

Use mild, non‑abrasive cleaners. Avoid harsh chemicals on electronic parts.

Does the nozzle clean itself

Yes — it self‑cleans before and after each use.

Troubleshooting

Low water pressure

Check that the water supply valve is fully open.

Seat not heating

Ensure the heater is turned on and the outlet is working.

Orders

Payment methods

Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Cancel an order

You can cancel before the order ships.

Support

How to contact support

Reach us through our contact form or email. We reply within 24–48 hours.